Have you recently bought something from Amazon that you don’t want anymore? Perhaps it’s broken, or maybe you simply don’t like it. Thankfully, you’re allowed to return an item for any reason to Amazon within a certain timeframe and under certain conditions. What are those conditions, and ultimately—how do you do it?
If you want to know the answers to these questions, then you’ve found the right article. This is the post for you. In this article, we’re going to look at everything you need to know about returning items to Amazon, So let’s get started:
How to Return Items Purchased on Amazon
When you’ve received your item and decided you don’t want it and would like our money back or a replacement, the first step is to log in to your Amazon account. Do this on their web page.
After you’ve done this, click through to the Returns Support Centre and then click on “Return Items”.
Look through the page and find the order with the item on it that you want to return.
Select the specif item or items you would like to return. You might have to select the quantity here if there was more than one of them. There’s a dropdown menu with different reasons for returning, so you need to select one of these before you continue. If you have any additional information to include, you can enter this in the details area.
After this, you can select your return option if it was from Amazon itself. You will have a number of different return options that you can choose from, so choose the one you prefer at this point. If you choose Amazon Locker, you will need to choose a location at this point.
You’ll then need to print the return label, although this isn’t necessary for every type of return. Arrow XL returns don’t require a label as they’ll bring one with them when they pick the item up. With Doddle, you’ll need to show your return code to the person in the store.
Attach the label to the outside of the return package. You’ll be able to track the review and refund status by checking the Your Orders page, to see how things are going and if/when the return has been accepted.
Remember that if you’re returning an item that has personal information saved on it, like electronic devices, you’ll need to erase this info before returning the item. Return costs might be deducted from your refund amount.
This is the process for returning unwanted or faulty items. There’s a slightly different process to follow if you want to return an incorrect item, which you can find on the Amazon website.
What about items purchased through Amazon Marketplace?
The steps we’ve just looked at are for returning items bought directly from Amazon. Amazon also serves as a marketplace whereby you can be put in touch with direct sellers. Each of these could have different return terms, which aren’t down to Amazon itself.
Make sure you check a specific seller’s return policies before ordering an item. While you do have legal return right under certain circumstances, no matter where you bought from, certain sellers might not allow returns for other reasons.
To return to a Marketplace seller, visit the Return Support Centre on your account and orders page. Select the items and submit the request for review. The seller will respond to your return claim before you’re required to send the item back, The seller should respond within 2 business days. If they don’t, you might be able to claim through Amazon itself.
Again, you’ll have to erase any personal information from items you’re returning to a seller. You can then follow the specific guidelines for returning your item as found on the Amazon website or received from the seller. Make sure you package the item so that it won’t be damaged in transport, and arrange all the necessary labels and documents as you would when returning an items directly to Amazon, but paying attention to the differences in locations and other requirements.
What are the terms for returning items on Amazon?
We can’t list all the terms here, so it’s important that you check them carefully. Each international Amazon page could have slightly different terms depending on the country you live in. That being said, here are a few general pointers with regards to what you are and aren’t allowed to return, and when you have to do it by…
In the UK, you have statutory rights to cancel an order within 14 days for any reason. This starts from when you receive the item. Amazon have also introduced a more generous voluntary returns policy, which allows you to return most items with 30 days of receiving them. To do this, the items have to be undamaged and unused. This doesn’t affect your rights in the UK, so you can still return opened products for any reason within 14 days.
Items must be returned as they were received when using Amazon’s 30-day voluntary returns period. That means new items should be complete and unused. Used items must be in the same condition they were received, and cannot have any more damage.
Items cannot be returned if it is unhygienic to do so, unless they are defective. Sealed recordings that have been unsealed cannot be returned unless defective. Personalised goods cannot be returned unless they are defective. Other items that cannot be returned unless defective include some items with expiration dates, digital downloads and content, alcohol, newspapers and services.
Now you know a bit more about Amazon’s return policy, you’ll know if you can return your unwanted item or not, or you’ll have a bit more peace of mind with regards to buying items you’re unsure about. You’ll also have seen how to go about returning your items while staying within Amazon’s terms. You can find out a bit more about how to return and more detailed terms on the Amazon website.